Affordable Lending
Platform for Sustainable Product Pipeline

This project helped streamline and scale a national affordable lending program by establishing a deal "toolkit" for team members to reference, increasing efficiencies in the deal execution process.

The toolkit included deal checklists, execution tools, standardized processes and artifacts, and well-defined roles and responsibilities to ensure consistency, efficiency, and alignment across the team.

Role: Management Consultant

The Outcomes

Streamlined
Execution Process

After analyzing the execution process, tools were created to fill the gaps and reduce manual labor needed to close deals in a timely manner. This helped reduce uncertainty and provided clarity to the team, enhancing overall efficiency.

Standardized
Processes and Artifacts

The standardization of key processes and artifacts ensured consistency and compliance with contract requirements. Documented roles and responsibilities, detailed guidelines, and standard templates provided clear references for team members, driving uniformity in execution.

Improved
Scalability

The new streamlined process and clear documentation equipped the client to handle a higher volume of deals without sacrificing efficiency or quality. This enhanced scalability supported the successful construction and rehabilitation of affordable housing projects.

The Tools

The Process

A leading national multifamily lender stood up an affordable lending platform. This project aimed to build a robust and scalable platform to take advantage of the multifamily housing boom.

Current State Analysis and Planning

The initiative began with a meticulous analysis of existing deal contracts and an in-depth review of the client's existing workflows. A detailed roadmap was created to outline essential milestones and deliverables, ensuring compliance with contractual obligations. This strategic planning phase ensured a well-defined direction and facilitated the identification of potential challenges early on, paving the way for a successful project.

Stakeholder Interviews and Workshops

Engaging with stakeholders through interviews and workshops was a pivotal part of the project. These sessions provided a way to gather insights and understand the varying needs and challenges faced by different team members. This collaborative approach ensured that the project goals were well-aligned with stakeholder expectations and fostered a sense of ownership and commitment among participants.

Toolkit Creation

The development of the toolkit was a key component of the project. Using contractual obligations and stakeholder feedback as inputs, a comprehensive deal execution checklist, a set of practical tools, and standardized processes and artifacts were created. Each element of the toolkit was designed to enhance operational consistency and streamline the deal execution process. By providing a structured framework, the toolkit ensured that all team members had access to the necessary resources and guidelines for efficient execution.

Toolkit Creation

Socialization, Alignment, and Training

Introducing the toolkit to the team involved a socialization and alignment process. This phase included training sessions aimed at equipping team members with the knowledge and skills needed to effectively utilize the new tools and processes. The focus was on ensuring a smooth transition and embedding the new practices into the daily operations, thereby fostering a culture of continuous improvement and collaboration.